Welcome to Celtic Jewelry Shop, where Ireland’s heritage comes to life through our carefully crafted jewelry, clothing, and gifts. Below you’ll find answers to common questions about our products, shipping, and services.
About Our Products
What makes your Celtic jewelry special?
Each piece in our collection carries deep cultural significance, handcrafted with traditional Celtic symbolism. From Claddagh rings celebrating love to Trinity Knot pendants marking spiritual growth, we combine ancestral meaning with contemporary craftsmanship in our Durham workshop.
Are your Aran sweaters authentic Irish wool?
Yes, our Aran sweaters are crafted from premium Irish wool using traditional knitting patterns that each carry their own heritage meaning – from the honeycomb symbolizing hard work to the cable stitch representing fishermen’s ropes.
Do you offer sizing guidance for jewelry and clothing?
Absolutely. We provide detailed sizing guides for all our jewelry (particularly important for heirloom pieces meant to last generations) and clothing. For special requests, our Durham-based team steeped in Celtic knowledge can offer personal advice at [email protected].
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure transactions. All payments are processed through our encrypted system to ensure your financial information remains protected.
Can I modify or cancel my order after placing it?
Orders can typically be modified or cancelled within 1 hour of placement. As we begin processing quickly to ensure prompt delivery, please contact us immediately at [email protected] with your request.
Shipping & Delivery
What shipping options are available?
We offer two reliable shipping methods:
– Standard Shipping (£12.95): Dispatched via DHL or FedEx with 10-15 day delivery after processing
– Free Shipping: Complimentary EMS shipping for orders over £50, with 15-25 day delivery
– Standard Shipping (£12.95): Dispatched via DHL or FedEx with 10-15 day delivery after processing
– Free Shipping: Complimentary EMS shipping for orders over £50, with 15-25 day delivery
How long does order processing take?
Each handcrafted piece undergoes final quality inspection before shipping:
– 1-2 business days for order processing
– Dispatch notifications with tracking sent via email
– Weekend/holiday orders processed next business day
– 1-2 business days for order processing
– Dispatch notifications with tracking sent via email
– Weekend/holiday orders processed next business day
Do you ship worldwide?
Yes, we ship globally from our Durham workshop (excluding some Asian and remote regions). Whether you’re in Scotland’s highlands, Irish-American communities, Australia’s Celtic culture enthusiasts, or anywhere between, we ensure careful delivery of your heritage pieces.
How can I track my order?
Once your order leaves our workshop:
– You’ll receive a tracking number via email
– Most carriers provide detailed transit updates
– Our team can assist with delivery questions at [email protected]
Note: Delivery estimates begin after processing and exclude customs delays.
– You’ll receive a tracking number via email
– Most carriers provide detailed transit updates
– Our team can assist with delivery questions at [email protected]
Note: Delivery estimates begin after processing and exclude customs delays.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from delivery date:
– Items must be unworn with original packaging
– Return shipping at customer’s expense
– Full refund upon inspection (excluding original shipping)
For heirloom-quality jewelry, we recommend careful consideration of our sizing guides before ordering.
– Items must be unworn with original packaging
– Return shipping at customer’s expense
– Full refund upon inspection (excluding original shipping)
For heirloom-quality jewelry, we recommend careful consideration of our sizing guides before ordering.
What if my Celtic treasure arrives damaged?
We treat every shipment with the care these heritage pieces deserve. In the rare event of damage during transit, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.
Additional Questions
How can I learn more about the Celtic symbolism in your products?
Our product descriptions include the cultural significance behind each design. For deeper insight into Celtic heritage represented in our jewelry, sweaters, and giftware, our knowledgeable team is always happy to share their expertise at [email protected].
Do you offer gift wrapping or special messages?
Yes, we can include a handwritten Celtic blessing or personal message with your gift. Please specify your request in the order notes, and we’ll ensure your Celtic treasure arrives as a meaningful presentation.
For any other questions about your Celtic journey with us, please contact our Durham-based team at [email protected] or by post at 90 North Rd, Durham, GB DH8Z 8HJ.
Every order from Celtic Jewelry Shop carries more than just beautiful craftsmanship – it delivers a piece of Ireland’s soul to your home.