At Celtic Jewelry Shop, we craft each piece with the care of ancient Celtic artisans, and we want you to be completely satisfied with your heritage treasures. If for any reason you wish to return or exchange an item, please review our policy below.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. Your satisfaction is as important to us as the intricate knotwork in our jewelry.

Please Note:

For hygiene reasons, we cannot accept returns on earrings unless faulty. All other Celtic jewelry, Aran sweaters, and giftware may be returned provided they are in original condition with tags attached.

Return Process

  1. Contact Us: Email our Durham-based team at [email protected] within 15 days of receiving your order. Use our template below for clarity.
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Include all original packaging, tags, and a copy of your invoice.
  4. Ship Back: Send to our Durham workshop using a trackable service (return shipping at your expense):
    Celtic Jewelry Shop
    90 North Rd, Durham, GB DH8Z 8HJ

Exchange Process

Follow the same steps as returns, clearly stating in your email:

  • The item you wish to exchange
  • Your preferred replacement (subject to availability)
  • Any size/color preferences for clothing items

Refund Timeline

Once we receive and inspect your return:

  • Credit Card/PayPal: Refunds processed within 3-5 business days (allow 5-10 days for bank processing)
  • Original Shipping Costs: Non-refundable unless return is due to our error
  • Exchange Shipping: You’ll be responsible for new shipping costs

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Celtic Jewelry Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Item Details: – Product Name: – Reason for Return/Exchange: – For exchanges, preferred replacement: Please advise next steps at your earliest convenience. Warm regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Faulty Items

If your Celtic treasure arrives damaged or with craftsmanship issues:

  1. Contact us immediately with photos of the damage
  2. We’ll arrange a prepaid return label if needed
  3. Receive a full refund or replacement (your choice)

Final Note

We handle each return with the same care we put into crafting our Claddagh rings and Aran sweaters. For urgent matters, you may contact our Durham workshop directly at the address above.

May your Celtic treasures bring you joy, or return to us for a swift resolution.

The Celtic Jewelry Shop Team